FACILITATOR:

Alyson Robinson
Training and Development Specialist

DATE:
November 18, 2005

PLACE:
Eugene Francis Conference Room (in the Physics' Building)

DESCRIPTION

Crucial conversations are characterized by high stakes, strong emotions, and varied opinions. These conversations directly impact the results we achieve in our lives, at work and home.

Those who master crucial conversations learn to first recognize the potential dangers, and then apply a variety of skills that help people stay in honest, candid, dialogue-even when opinions vary and risks are high.

People who are skilled at mastering crucial conversations are able to improve:

• Productivity

• Teamwork

• Accountability

• Individual Influence

OBJECTIVES

At the completion of this course, participants will be able to:

• What crucial conversations are and why they matter.

• Identify the conversations that have the biggest impact on results.

• Identify your own style under stress and how to manage it.

• How to recognize motives that move you from dialogue to silence and violence.

• How to watch for the conditions in conversations that make people feel unsafe sharing.

• How to use three safety building skills to increase open dialogue and decrease hostility and defensiveness.<>

• How to get to the root of emotions that drive you to silence or violence and replace them with emotions that lead you to dialogue, making others defensive.

• How to make it safe for others to share anything.

• How to end a conversation by making decisions and following up.

AGENDA:

CONTACTS:

* Reservations

REMARKS:
- The workshop will count for CEP credit (8 hours)
- Reservations required due to limited number of seats
- Refreshments and lunch will be served

SPONSORS:

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